Wayne Hittle

North Wales, PA 19454 • (267) 401-3816 • wayne.hittle@verizon.net

 

Manager / Supervisor / Senior Technician

Wealth of experience in managing large, complex construction projects, as well as field installations with expertise within telecommunications sector; superb technical and relationship building capabilities.

 

SUMMARY OF QUALIFICATIONS

●Technical / Management Capabilities: Impressive track record for managing multi-faceted construction and technical projects from planning and design to field supervision and final close-out, consistently meeting tight budgets and timelines. Knowledgeable of state-of-the-art technologies and equipment.   

●Relationship Building: Confident communicator, speaking and in writing, with ability to provide leadership or serve as valued team player. Excellent supervisor and technical trainer / mentor; track record for meeting or exceeding customer expectations and working with people of diverse cultures and perspectives.

●Other Skills / Attributes: High integrity with reputation for quickly learning new technologies and practices. Strong experience in telecommunications operations, but with background well suited to range of sectors.

KEY STRENGTHS

Right-of-Way Expertise • Inspections / Walkouts • Public / Private Sector • Customer Service • Troubleshooting • Quality / Safety Control • Equipment Installation • Budgets / Schedules • Supervision / Training • Permitting

 

CAREER HIGHLIGHTS

SUNBELT TELECOM, King of Prussia, PA • 12/2014-Present

Outside Plant Coordinator

Facilitate bid and award processes for range of construction projects, working closely with outside plant (OSP) engineer. Monitor work and performance of various contractors within field, reporting regularly to OSP engineer on progress and issues. Prepare permits for city and state Department of Transportation (DOT) agencies.

•          Accessed land across Pennsylvania for long distance cable replacement project by performing right-of-way work. Played critical role in managing conduct lowering project required by state DOT, achieving 2,000 feet lowering process within 3 months. 

•          Collaborated with external partners, including contractors and state agencies, in completing new and relocation projects; completed walkouts for new projects, including mapping and pole / conduit licensing.

 

VERIZON BUSINESS, King of Prussia, PA • 10/2011-10/2014                       

Technician – Business and Government

Installed and tested circuits, including T1, DS3, and all types of optical up to 100G for range of equipment, such as routers, switches, and media converters at central offices and customer locations.

•          Spearheaded completion of new service surveys at various customer sites with focus on new equipment needed, demark point determination, and scope of work required.

•          Worked on variety of equipment types, including Fuji, Cisco, Nortel, Lucent / Alcatel, Tellabs, ADC, and Overture; troubleshot problems with both circuits and equipment.

 

ADVANCED COMMUNICATIONS INC., Hatboro, PA • 1/2009-10/2010

Fulfillment Supervisor

Routed and coordinated technicians’ work, as well as training and mentoring new technical staff to provide high quality cable TV field service, including internet and digital voice. Prioritized safety and technical best practices by leading weekly meetings with technicians. Communicated closely with warehouse staff to ensure that equipment quantity and quality met demand.

Wayne Hittle

Page 2 • wayne.hittle@verizon.net

 

 

Advanced Communications Inc. Continued…

•          Maximized efficiency of technician labor force of up to 80 staff through effective routing and work coordination; provided ongoing field observations to ensure highest quality control, safety, and customer service possible.

•          Demonstrated ability to respond effectively to complaints and damage claims, along with service-related issues.

•          Earned promotion from Technician to Fulfillment Supervisor within 2 months of hire by demonstrating exceptional technical knowledge and people skills.

 

COMCAST, Long Beach Island & Wildwood, NJ • 5/2000-5/2005

Technical Operations Manager

Charged with guiding full range of operations for Technical department, including installation, repair, construction, engineering, headend, and warehouse. Supervised, developed, and mentored 28 technicians, including training in computer repair and router configuration.

Developed and controlled expense and capital budgets and completed monthly technical operations and capital labor reports, critical to tracking resource usage. Held accountable for all pole licensing for plant extensions and powering; planned and designed new plant extensions using Microsoft Excel and AutoCAD.

•          Maintained comprehensive knowledge database on all line and test equipment used in system, as well as training technicians on new services and equipment.

•          Selected to manage major construction project consisting of five miles of plant build, including planning / designing, site management, and communications with several jurisdictions related to permitting and right-of-way. Completed project in 7-month timeframe.

•          Optimized performance tracking to identify areas for improvement by creating numerous processes for                 productivity and plant activation, as well as Microsoft Excel spreadsheets to evaluate capital / expense spending.

•          Ensured total customer satisfaction with work and service by addressing complaints, including computer and router troubleshooting.

•          Held accountable for OSHA and FCC compliance TCI/KR, leading weekly safety and technical meetings to update technicians on relevant company information and to reinforce importance of OSHA regulatory compliance.

 

Career Note: Owned and operated Priority One Auto Care from 5/2005-12/2008, providing high quality automobile repair and servicing to customers. Served in earlier positions with COMCAST as Installation / Construction Supervisor and Installation / Repair Technician.

 

MILITARY SERVICE

Served with distinction in U.S. AIR FORCE as Avionics Communication Specialist, troubleshooting and repairing aircraft radio and navigational equipment and maintaining intercom system and automatic direction finder equipment. Honorably discharged.

 

EDUCATION / COMPUTER SKILLS

Coursework in General Education, Thomas Edison College, Trenton, NJ

Microsoft Certified Professional Windows 2000, Marco & Associates

Microsoft Office Suite (Word, Excel, & PowerPoint) • Knowledgeable in AutoCAD